In plain words
Your data is yours, we’ll provide you with backups if you ever want to leave.
Backups and Replication:
Your data is stored in a replicated Redis cluster. Furthermore we create backups of this data at regular intervals. We provide no guarantees, but our best effort is pretty good.
The team behind Research in Social Graph has vast experience with running high scalability websites. Every commit is unit tested, we use best practices for devops and our clients continuously run integration tests against the service. Uptime is something we take very seriously. However social software systems are complex, we will go down eventually. If we go down we’ll keep you updated on our status page.
Best effort SLA:
Our SLA is best effort. For enterprise customers we can provide custom policies.